CONSOLIDATED COMMUNICATION INTERNET UPTIME PROFESSIONAL
The Professional Services team at Windstream Enterprise provided a white glove installation, including all network hardware devices, phones and cabling, across 77 locations. Windstream Enterprise delivered a fully managed solution for all-access, data, voice, security and WiFi with traffic running over the SD-WAN for optimized performance. “SD-WAN is the most logical choice in modernizing any IT infrastructure, especially when you’re dealing with broadband,” says Todd Rogers, Chief Technology Officer at MADP. To solve MADP’s network performance problems and help ensure the personalized experience that is the organization’s trademark, the partnership chose SD-WAN Concierge as their new network standard for 77 locations. Todd Rogers, Chief Technology Officer, Mid-Atlantic Dental Partners Laying a healthy foundation They have been highly attentive, flexible and responsive to meeting our needs.” “We selected Windstream Enterprise because of their ability to provide a fully managed solution. They couldn’t measure or monitor anything, from bandwidth usage to endpoint performance. To make matters more complicated, the IT team had no visibility into their network. MADP’s onsite security didn’t offer the stringent standards they require as a healthcare provider. Their VPN offered no redundancy, leaving some locations to experience two to three outages per month-sometimes lasting as long as 24 hours-while their POTS phone system experienced frequent outages. MADP’s legacy IP VPN, phone system and on-premises security devices weren’t up to their mission. That level of care requires a network that allows seamless communications between affiliates-along with the ability to handle patient records securely. That level of responsibility requires a network that supports a range of secure, customer-facing activities seamlessly, day in and day out. MADP is responsible for an affiliate’s non-clinical activities such as billing, collections, scheduling, clinical data analytics, group purchasing, marketing and recruiting dental professionals. The organization’s mandate is to enable dental teams to do what they do best: focus on patient care. MADP takes pride in their ability to offer dental professionals the support of a national organization while helping them deliver a local touch to patients. Headquartered a few miles northwest of Philadelphia, PA, MADP is a growing regional dental support organization with affiliate practices in 14 states. Results: Expanded bandwidth, improved application performance, reduced network outages, consolidated service providers, improved patient experience